Frequently Asked Questions

It depends on the delivery you chose when buying. We coordinate the day and time for shipping or pickup directly with you over WhatsApp once we confirm your purchase.

We message you on WhatsApp when we dispatch your piece. Because we coordinate every delivery directly, there is no automated tracking number or carrier portal — if we use a courier, we share the corresponding receipt.

Shipping is $350 UYU within Montevideo and $500 UYU to the interior.

No. Every garment at Saikl is second-hand and one of a kind, so once a piece sells it's gone. If you love something, don't wait too long.

Email us at hola@saikl.com or message us on WhatsApp with your purchase number. We'll contact you directly, and the courier if one was involved, to sort it out.

You have 14 days from delivery to return a piece for any reason, as long as it comes back in the same condition you received it.

Email hola@saikl.com with your order number and the item(s) you want to return. We'll respond with return instructions. You pay the shipping to send a return back, unless the piece arrived damaged or clearly different from how it was described.

Once we receive and check your returned item, we coordinate your refund over WhatsApp within 5–7 business days, using the same method you paid with (bank transfer, cash, or Mercado Pago).

Because every garment is one of a kind, we can't swap it for the same item in another size. You can return it within 14 days and buy a different piece instead.

Each product page lists the size as it appears on the garment, along with the brand when we know it. If you're unsure, write to us before buying and we'll help.

We check every piece by hand before publishing it. Every SAIKL piece is published in impeccable condition. If we find a subtle sign of wear, we disclose it as a visible detail so you know exactly what to expect. Nothing with stains, holes, or broken zippers makes it into the shop.

No. Saikl is a curated second-hand store. Every piece is pre-loved, carefully selected, and given a second life — which is exactly the point.

Follow the care label on each garment. As a general rule, wash on a gentle cycle with cold water and air-dry to keep your pieces in good shape for longer.

No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and manage your order history more easily.

Email hola@saikl.com with your request. We will delete your account and all associated personal data within 30 business days, as required by Uruguay Law 18.331.

We use your data only to respond to contact-form inquiries and manage your purchase. We never sell your data to third parties. Full details are in our Privacy Policy.

Click 'Forgot your password?' on the login page. Enter your email address and we'll send you a link to reset your password. The link expires after 24 hours.

The site does not charge anything. When you buy a piece, you choose how you'll pay — bank transfer, cash, or a Mercado Pago link — and coordinate payment directly with SAIKL over WhatsApp.

Yes. All prices displayed on the site include applicable Uruguayan taxes (IVA). There are no hidden charges when buying.

The site never charges you anything. Buying a piece holds it for you for 3 hours while you coordinate payment with SAIKL over WhatsApp. Payment is confirmed only once the money reaches SAIKL's account or cash is received; a message or a transfer screenshot alone confirms neither the payment nor extends the window.

All prices are in Uruguayan pesos (UYU). There are no other currencies when buying.

Your purchase expires after 3 hours if you don't coordinate payment. If the piece is still available, you can buy it again or email us at hola@saikl.com.

Send us clear front and back photos of the items you want to sell on WhatsApp, along with your full name and town. We look for pieces in excellent condition (no stains, pilling, tears, loose seams or wear); if a piece has a flaw, tell us and show it close up. We tell you which pieces we have selected and share the consignment conditions. We accept a minimum of 3 selected items. If you agree, leave us your email address and we will arrange delivery or shipping. Include a note in the bag with your full name and WhatsApp number.

Women’s and unisex clothing, footwear and accessories, in all sizes. We also accept sportswear and swimwear. We accept all brands and new clothes, with or without tags. We like current, comfortable, easy-to-combine pieces in excellent condition. Above all, pieces that can find their place in a real, everyday wardrobe. Pieces must arrive washed, completely dry, cared for and ready to wear: just as you would like to receive them. We do not accept items with stains, pilling, tears, loose seams or visible wear.

You receive 50% of the final sale price of each item, or 55% for a premium piece or a new piece with tags. SAIKL proposes prices and sends you the list to review before publishing. The category and percentage for each item are also included. Your percentage is calculated on the amount the piece actually sells for.

You have 10 calendar days to arrange and collect your pieces from the date we notify you by email that SAIKL has ended their consignment. You can also request the return of your available pieces once one month has passed since publication. We have up to 5 business days to prepare them and notify you that they are ready; the same collection period starts from that notice. Pieces not collected at the end of consignment will be donated under the conditions accepted at the start.

Payments are made from the 25th to the last day of each month, by bank transfer only. If your available balance reaches UYU 350, it is paid in that settlement. If it does not reach this minimum, it carries over to the next monthly settlement, when the available balance is paid regardless of the amount. After that payment, the cycle starts again. Any outstanding balance is paid when consignment ends, with no minimum.